Store Policy

Effective Date: 11/06/2025

RETURN POLICY SUMMARY
Return Window: 30 days from delivery
Return Eligibility: New, unused items only
Return Shipping Cost: Customer’s responsibility
Restocking Fee: 20%
Refund Processing: 15 business days
Exchanges: Not accepted

At Mindful Mottos, your satisfaction is our priority. We understand that there may be instances where you need assistance with your order, and we’re here to guide you through the process. Please review our store policy carefully to understand your rights and responsibilities regarding returns and refunds.

Custom Made-to-Order Products

All of our products are made specifically for you after you place your order. This custom production process ensures that each item is created with care and attention to detail. However, it also means that we have specific policies regarding returns and exchanges that differ from retailers who stock pre-made inventory.

Quality Guarantee

We are committed to providing you with premium quality products. Every item is inspected before shipping to ensure it meets our high standards. If you receive a product that does not meet these standards, we will make it right.

Misprinted, Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Misprinted or has print quality issues
  • Damaged during production or shipping
  • Defective in materials or workmanship
  • Incorrect from what you ordered (wrong design, wrong product type)
  • Significantly different from the product images on our website
  • We will provide a free replacement at no cost to you.

To initiate a claim:

  • Contact us within 30 days of the delivery date
  • Provide your order number
  • Describe the issue in detail
  • Submit clear photos showing the problem (front, back, close-ups of the issue, and product tag if applicable)
  • Do not return items without first contacting us and receiving return authorization

We will review your claim and, if approved, send you a replacement product. In rare cases where a replacement is not possible, we will issue a full refund with no restocking fee.

Print Characteristics

Please note the following normal characteristics of our printing process:

a. Odor: A faint odor may be present on newly printed garments due to the direct-to-garment (DTG) printing process. This is completely normal and will disappear after the first wash.

b. Ink Texture: Some designs may have a slightly raised texture where the ink is applied. This is normal and indicates quality printing.

c. Vintage/Distressed Effect: Some of our designs intentionally feature a vintage or distressed appearance. This is by design and not a defect.

General Returns

If you wish to return an item that is not defective, damaged, or incorrect, you may do so within 30 calendar days of delivery, subject to the following conditions:

  • Items must be new, unused, unworn, and unwashed
  • Items must have all original tags attached
  • Items must be in their original condition with no signs of wear
  • Return shipping costs are the customer’s responsibility
  • A 20% restocking fee will be deducted from your refund
  • Refunds will be processed within 15 business days of receiving the returned item
  • Exchanges are not accepted

To initiate a return:

  • Contact us through our email [email protected] within 30 days of delivery
  • Provide your order number
  • Wait for return authorization and instructions
  • Ship the item back at your own expense using a trackable shipping method

    We recommend using a shipping service that provides tracking and insurance, as we are not responsible for items lost or damaged in return transit.

Items Not Eligible for Return

The following items cannot be returned:

  • Items returned after 30 days from delivery
  • Items that have been worn, washed, or used
  • Items without original tags
  • Items damaged due to customer misuse or improper care
  • Items returned without prior authorization
  • Custom or personalized items (unless defective)

Sizing Information

All products include detailed size charts. Please measure yourself and compare to our size charts before ordering. If you are between sizes, we generally recommend sizing up for a more comfortable fit. Keep in mind that different product styles may fit differently.

Color Accuracy

We make every effort to display colors accurately on our website. However, please note that colors may appear slightly different on different screens and devices due to monitor settings and calibration. Slight color variations between the product image and the actual printed product are normal and not considered a defect.

Lost or Stolen Packages

Before contacting us about a lost package, please:

  • Verify the delivery address: Ensure the address provided at checkout is 100% accurate. Even a single missing letter or number can cause delivery failure.
  • Check tracking information: Review the tracking details sent to your email. The package may have been delivered to a different location (neighbor, building office, parcel locker, etc.)
  • Contact your local post office or carrier: Sometimes packages are held at the local facility and require pickup. Check with your local post office or delivery service.
  • Check with neighbors or household members: The package may have been accepted by a neighbor or someone else at your address.

If your package is confirmed lost:

Contact us within 30 days of the estimated delivery date. We will work with you to resolve the issue. At our discretion, we may:

  • File a claim with the shipping carrier
  • Send a replacement at no cost to you
  • Issue a refund

Please note that we are not responsible for packages marked as delivered by the carrier. If tracking shows the package was delivered, we recommend checking with your local post office and filing a report if the package was stolen.

Unclaimed Packages

Packages that are unclaimed or returned to us due to failed delivery attempts will be handled as follows:

  • We will contact you via email to arrange redelivery
  • You have 20 days to respond with updated shipping information
  • You will be responsible for paying reshipment costs
  • If you do not respond within 20 days, items will be donated to charity
  • No refunds or replacements will be provided for unclaimed packages after donation

Wrong or Incomplete Address

If you provide an incorrect, incomplete, or undeliverable shipping address:

  • We are not responsible for packages shipped to the address you provided
  • If the package is returned to us, you must pay reshipment costs to send it to the correct address
  • No refunds will be issued for customer address errors
  • We strongly encourage you to double-check your shipping address before completing checkout

    You can update your shipping address by contacting us immediately after placing your order and before production begins. Once production has started, we cannot change the shipping address.

Return Authorization Required

A return authorization (RA) number is required for all returns. Any merchandise returned without a return authorization may be refused or forfeited.

To request a return authorization:

  • Contact us through our email [email protected] within 30 days of delivery
  • Provide your order number and describe the reason for return
  • Submit photos if requested
  • Wait for our response and RA number before returning any items
  • Do not return items without contacting us first.

Refund Policy

Refunds for approved returns will be processed as follows:

  • Refund amount will be the purchase price minus a 20% restocking fee
  • Original shipping charges are non-refundable
  • Return shipping costs are the customer’s responsibility and non-refundable

Refunds will be issued to the original payment method within 15 business days of receiving and inspecting the returned item

Refunds for defective, damaged, or incorrect items (our error) will be issued in full with no restocking fee.

Refunds are not provided for:

  • Unclaimed packages or customer address errors
  • Products damaged after delivery due to improper care
  • Items returned without authorization
  • Items that do not meet return eligibility requirements

Product Warranty

Our products are decorative apparel items and are considered non-durable goods with no express warranty. However, we stand behind our quality and will replace (at our discretion) defective items reported within 30 days of delivery at no charge.

Please note:

  • Normal wear and tear, including minor fading, cracking, or lifting of printed designs after washing and wearing, is expected and not covered
  • Following proper care instructions (washing inside out in cold water, tumble dry low or hang dry, no bleach) will extend the life of your product
  • Damage caused by improper care, alterations, or misuse is not covered
  • Care Instructions

To ensure the longevity of your products:

  • Machine wash cold, inside out, with like colors
  • Use mild detergent
  • Tumble dry low or hang dry
  • Do not bleach
  • Do not iron directly on printed designs
  • Do not dry clean

Order Cancellations

Before production begins: You may cancel your order for a full refund by contacting us immediately. Once we confirm the cancellation, we will process your refund.

After production begins: Due to the custom nature of our products, orders cannot be cancelled once production has started. If you need to cancel, please contact us as soon as possible.

Processing Times and Shipping

Production time: Products are typically produced within 2-7 business days after your order is placed

Shipping time: Varies based on your location and selected shipping method (typically 3-10 business days for domestic orders within the United States)

Total time: Please allow 5-17 business days for your order to be produced and delivered

These are estimates and may vary during peak seasons or due to circumstances beyond our control.

Shipping Information

We currently ship only to addresses within the United States. Please ensure your shipping address is a valid U.S. address.

Customer Responsibility

By placing an order with Mindful Mottos, you agree to:

  • Provide accurate shipping and contact information
  • Review your order carefully before completing checkout
  • Inspect your items upon delivery and report any issues within 30 days
  • Follow care instructions to maintain product quality
  • Respond to our communications in a timely manner regarding order issues
  • Pay return shipping costs for non-defective returns
  • Accept the 20% restocking fee for non-defective returns

Our Commitment

We are committed to your satisfaction and will work with you to resolve any legitimate issues with your order. We value your business and want you to love your Mindful Mottos products.

Contact Us

For any questions, concerns, or assistance with your order, please reach out through our email [email protected]. We typically respond within 1-2 business days.

Please include your order number and a detailed description of your inquiry for the fastest resolution.